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Ankama Trackers

Erro nas gens

By joaomcsta April 11, 2018, 18:50:16

Comprei um pacote de 300 gens e quando fui resgatar na interface do jogo deu um erro e não recebi as gens.

Fico no aguardo de uma solução.

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Hi,

First of all, sorry for the delay. I will answer in English because I unfortunately don't speak Portuguese. Did you check your gifts space? Usually, the gems packs bought arrive as a "gift", and you need to open it to have your gems.
If it is not there, did you send a message to the Ankama support? They can help you if you provide your proof of payment from the App Store or the Google Play Store.

Let me know if you need more assistance.

Sincerely,
toutimamos

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Aconteceu o mesmo comigo comprei 300 Gens e nada mandei tickt apara suporte fico no aguardo.
 

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